Automated Telephone Banking

Bank by Phone

Automated Telephone Banking Service: AUDREY

AUDREY, our free automated telephone banking service, lets you access your accounts from any touch-tone phone 24 hours a day, 7 days a week.  You can choose to interact using either your voice or your phone keypad.

With AUDREY Telephone Banking, you can:

  • Check account balances
  • Track your transactions
  • Transfer funds between your Affinity accounts securely
  • Make payments on Affinity loans and credit cards
  • Access information about products, branch locations and hours
Call 800.323.1521

Get Started

To access AUDREY telephone banking for the first time, call 800.323.1521.

  • You will need to use the last four digits of your social security number as your initial Personal Identification Number (PIN).
  • After that, you will be asked to choose a new PIN. If you like, you can choose the same PIN that you had previously.
  • Please note: you cannot select a PIN that has already been chosen by someone with whom you have “linked” accounts (such as someone who is a joint account holder). If you do, you’ll be asked to select a new PIN.
Download AUDREY Quick Service Guide (PDF)